Ridgway Adventure · About us
Enquiries and bookings
We prefer to offer a personal service tailored to your requirements, so we like to discuss your holiday arrangements with you, rather than providing online booking facilities. Please contact Rebecca by email or telephone and she will reply as quickly as possible.
Telephone 01971 521006
Telephone from outside the UK +44 1971 521006
Our normal hours are Monday-Saturday 09:15-17:00 and 19:00-21:00, Sunday 09:00-13:00, but please do not hesitate to telephone outside these hours.
A non-refundable deposit of £100 per person is payable with your booking. The balance of your payment is due eight weeks prior to your arrival. Full payment will be required on booking if less than eight weeks prior to the course start date. If payment is not received by the due date, we reserve the right to cancel your booking.
Means of payment
Cheque or bank transfer preferred. For overseas clients, in order to keep the cost of changing currencies to a minimum, we ask you to pay in sterling. There may be currency restrictions and charges made by your bankers, therefore please check with them first. Clients must meet any banking and money transfer costs.
Course changes and cancellations
If you wish to change the dates of your confirmed booking, we will do our utmost to oblige. An administration fee of £30 will be charged to cover costs.
Cancellations will be accepted up to 8 weeks (56 days) prior to the course start date. Fees paid, less non-refundable deposit will be refunded. From 55 to 28 days, 50% of holiday fee and 27 days or fewer 80% of holiday fee is payable. However, if we are able to re-book your place on a course, fees paid by you (less non-refundable deposit) will be refunded less an administration fee of £30.
We will endeavour to provide all activities and services we have confirmed with clients but we reserve the right to cancel or alter holiday dates or alter or cancel without notice activities, excursions or other arrangements if an event of ‘force majeure’ occurs.
In the event of changes to the holiday dates, we will refund fees in full if alternative dates cannot be arranged.
We strongly recommend that you take out personal insurance to cover you in case of cancellation, personal accident, loss of luggage and money cover. We shall not be liable for personal injury (unless such injury is caused by our negligence) or loss or damage however caused which occurs to any of your possessions and we shall not be liable for any indirect or consequential loss.
Unprogrammed or emergency travel costs if you have to be taken to the doctor or need a taxi to hospital are not included in the holiday fee. To cover this cost we must charge £1.20 per mile for vehicle journeys. This may be covered by your personal insurance.
An event of ‘force majeure’ means any event beyond our or our suppliers/sub-contractors’ reasonable control including without limitation act of God, weather conditions, explosion, flood, fire or accident, war or threat of war, civil disturbance, measures of any kind on the part of any governmental, parliamentary or local authority, industrial actions, and trade disputes whether involving our employees or third parties.
Ridgway Adventure Ltd is registered in Scotland No. 383605. This agreement shall be governed by and construed according to the laws of Scotland. Scottish Courts shall have exclusive jurisdiction in respect of any matters arising out of this agreement.